Versand

Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your orders as efficiently as possible. Please read our shipping policy below for complete details about order processing, delivery, and shipping procedures.

Order Processing Time

All orders are processed within 2–3 business days (excluding weekends and holidays) after the order is placed and payment is confirmed.

For custom or personalized products, additional production time is required. These items usually take 5–7 extra business days to prepare before shipping because they are made specifically for each customer.

Once your order has been shipped, you will receive a confirmation email.

Shipping Locations

We currently ship to the following countries:

• United States
• United Kingdom
• Canada
• Australia

At this time, we do not ship to other locations outside these regions.

Shipping Method and Charges

We provide free shipping on all orders.
Orders are shipped using reliable courier partners, and shipments are insured during transit to help protect against loss or damage.

Estimated Delivery Time

The estimated delivery time is 10–15 business days after the order has been shipped.

Please note that delivery times are estimates and may vary depending on courier operations, destination, customs processing, or other external factors.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number. This allows you to monitor the progress of your shipment.

Shipping Delays

Delivery may occasionally be delayed due to:

• Weather conditions
• Customs clearance
• Courier service issues
• Peak seasons or high order volumes

We appreciate your patience in such situations.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

Lost, Damaged, or Missing Packages

If your order arrives damaged, is missing, or appears to be lost, please contact us as soon as possible.
Include your order number and relevant details so our support team can assist you in resolving the issue.

Custom or Personalized Orders

Custom or personalized items require additional preparation time.
Once production has started, changes or cancellations may not be possible.

Order Cancellation

Orders may be canceled before processing or production begins.
If you need to cancel an order, please contact us as soon as possible.

Partial Shipments

In some cases, items from the same order may be shipped separately to ensure faster delivery.

Contact Information

If you have any questions about shipping or your order, please contact us:

Email: info@customlovestore.com
Phone: +1 31 818 3475
Support Response Time: Within 24 hours on business days